Warranty
Empowered Learning Support and Warranty
At Empowered Learning we are dedicated to customer service and will provide the first point of contact should a warranty issue arise. Empowered Learning will respond to any issues within 24 hours and arrange for repair or product return to manufacturer. Our actions are directed to minimise the disruption to your interactive learning environment. Full explanation status and repair / return timeframe will be provided.
Warranty Period:
All equipment included below carry the following manufacturers warranty:
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Sanyo, Epson BenQ Projectors 3 years warranty
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NEC Projectors 2 years warranty
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Lumens Products 1 Years Warranty
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Promethean 78 Activboards 3 years warranty
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Redback Powered Speakers 1 years warranty
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Product Installations 3 years warranty
Warranty and Support Provided From Empowered Learning (Promethean Partner):
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3 year warranty support
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24 hour phone support and troubleshooting
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Onsite troubleshooting if required
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Temporary Activboard provided if available until repair / replacement
From ASI (Promethean Distributor):
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3 year warranty support
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Free 1300 help desk support 8am – 8pm Monday to Friday
From Promethean (manufacturer)
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3 year manufacturers warranty
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Free technical assistance through Promethean Knowledge base website
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Free software updates and technical support
Phone Support / Warranty from Empowered Learning
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Ph: 1300 667 085
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Ph: 1800 ELEARN
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Fax: 1300 667 087
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QLD - Matt Gibbon: 0404 778829
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NSW - Dale Wilkinson: 0414 691028
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Email: info@empoweredlearning.com
Phone Support / Warranty from Australian Promethean Distributer (ASI Solutions)
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Ph: 1300 130 837
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Fax: 02 9665460
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Email: helpdesk@asi.com.au
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Web: www.asi.com.au
Phone Support / Warranty from Promethean Manufacturer (Asia Pacific)
Maintenance and Technical Services Available
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Onsite troubleshooting and repair
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Onsite fault removal + packaging for warranty return
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Onsite re-install new parts
Preventative Maintenance
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Projector maintenance including cleaning filters, realign projected image, and replace projector lamp assembly
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Electrical test and tag certification
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