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Support
Customer Service and Support
At Empowered Learning we understand that it is an expensive and important investment decision in implementing interactive whiteboards into the school. With our experience within the industry, we have observed how the right product decision can become an indispensible teaching tool; we have also observed how an unsuitable product decision can become useless or what we term an Interactive White Elephant.
Being a teacher based company we place a lot of hard work into our after sales service and training. We feel this provides piece of mind that such a large school investment will work. Being teacher based also gives us a unique advantage of having used these products within the classroom. We currently provide the most comprehensive training / professional development being offered to schools.
At Empowered Learning we are pleased to announce that we are not a group of sales people armed with the latest bag of sales and marketing devices but a team of educators and technicians both passionate about our products and focused in getting your purchase right. Having installed over 500 Activboard systems into Australian schools, to us this equals over 500 success stories for school administrators, teachers, students and parents alike.
As we mention to our customers, purchasing and installing an Activboard is the easiest part and only the very start of the journey, what should follow is a proven model for delivering relevant professional development, plentiful free resources and ongoing service and support. We excel in these areas as we plan to not teach you how to use an interactive whiteboard but assist in moving your school into a 21st century learning environment.
Our Process is based around your needs and achieving your goals by the following actions
The Information gathering and the decision phase:
- Our experienced consultants are always available to provide assistance and answer any questions during your decision process.
- We will work with your school to assess your exact needs and only recommend practical, cost effective solutions.
- We will provide a fully itemised quotation to assure your school understands and receives exactly what is requested.
The order and delivery phase:
- Once we receive your purchase order we will immediately confirm acceptance.
- All products will be ordered within 24 hours from receiving your purchase order.
- We will contact your school and inform of estimated delivery times for products. If delays, backorders are going to be encountered we will be informative at all times and keep your school updated.
- As products arrive, we will contact your school and start to coordinate an installation process that is flexible and suitable to your school.
- We estimate a maximum of 14 days working from your order, delivery, through to the installation process.
The installation phase:
- Prior to the installation date our staff will liaise with your school , conduct a walk through and discuss exact location of all products including Activboard, projector, speakers and cabling / outlet point.
- Working with your school, our goal is to minimise disruption and the time the classroom is out of action. We are very flexible to accommodate any special requests regarding access to your school.
- Only qualified installers that are employees of Empowered Learning will perform our installations. We will not use contractors or third party installers to represent us at your school. This assures we can control and provide the highest quality workmanship.
- All of our installers that visit your school are Blue Card, working with children holders and trained in all areas of OH&S.
- Our installations are not complete until you are 100% satisfied and have inspected and signed off on our work.
- When we leave your school after the installation, we assure the system is in operation, calibrated, software is loaded and the teacher has had an introduction on how to use the product. This assures you will be getting value from your purchase the very next day.
- With our installations we also provide a mass of resources to your school that we have developed and gathered over the years.
The training phase:
- Our complete system includes up to 3 hours of free training. We are a teacher based company and with 4 teachers on staff we can guarantee you will receive training from a qualified teacher with many years of experience with interactive learning technologies.
- After the initial introduction at the installation phase, we then start our free training that includes 90 min beginner and 90 min advanced training sessions. We are flexible and able to work within your schedule to assure maximum attendance at our training sessions. We recommend the beginner session within the first 2 weeks of receiving your product and the advanced session 4 weeks after the beginner session, mainly to allow teachers time to put our training into action.
- During the training phase we will provide a series of developed interactive training lessons to be used on our Activboard. This provides flexibility and allows staff to receive hands on training / development in their own timeframe.
- During the training phase we also assist in accessing Promethean’s online accredited training. Here level 1, 2 and 3 Activboard training can be undertaken. Our training, coupled with our interactive training lessons, combined with Promethean’s online accredited training assures your school has many options and great flexibility in getting your staff training to fully unlock the products' true potential.